ch33 Responsible Gaming — Your protection is our priority
ch33 believes that gaming should be fun, not stressful. Play safely by following our responsible gaming tools and guidelines — for players aged 21+ only.
What is Responsible Gaming and why does it matter
Responsible gaming means enjoying gaming as a form of entertainment — not as a way to earn money or solve financial problems. At ch33, we always want our players to play in a controlled, aware, and safe manner.
Millions of people in Bangladesh enjoy online gaming every day. In line with ch33's responsible gaming policy, we ensure that every player can set their own limits and get help when needed.
The key principles of responsible gaming are — staying in control of your time and money, avoiding impulsive decisions, and seeking help immediately if gaming becomes a problem. ch33 is committed to supporting you in each of these areas.
Important Warning
- Only persons aged 21 or above may participate at ch33.
- Gaming is never a reliable source of income.
- Do not play with borrowed money or by breaking into your savings.
- Playing more to recover lost money is a dangerous habit.
- If you develop a gaming addiction, seek help immediately.
Our Protective Tools
ch33 provides you with several effective tools to keep your gaming under control. You can use these to stay safe.
Setting Deposit Limits
You can set daily, weekly, or monthly deposit limits. Once a limit is set, you will not be able to deposit more than that amount within the period. This tool is the most effective way to manage your budget.
Time-Out Feature
Want to take a break from gaming? Using the time-out feature, you can temporarily suspend your account activity for anywhere between 24 hours and 6 weeks.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, choose the self-exclusion option. This keeps your account closed for an extended period and blocks your access to ch33.
Activity Statement
You can view a detailed statement of your gaming activity at any time — a complete record of how long you played and how much you deposited and withdrew.
Protection for Minors
ch33 strictly enforces the 21+ age limit. Age verification is mandatory during registration. Using parental control software on your device is also recommended.
24/7 Support Service
If you feel gaming is causing a problem, contact our Bengali live chat support at any time. Our team will help guide you and take the necessary steps.
Check Yourself
The questions below will help you assess your gaming habits. If the answer to one or more questions is "yes", it is time to seek help.
Playing beyond your budget?
Are you often spending more money on gaming than you planned?
Trying to recover lost money?
Repeatedly playing after a loss to recover what you lost — this is a warning sign.
Unable to stop gaming?
Once you start, do you find it hard to stop on your own?
Is family and work being affected?
Is gaming causing you to lose focus on family relationships or work?
The Golden Rules of Responsible Gaming
Follow these rules
- Think of gaming as entertainment, not a source of income.
- Set a fixed budget before you play and stick to it.
- Set time limits — decide in advance how long you will play each day.
- Do not play after consuming alcohol or drugs.
- Avoid gaming during moments of stress or sadness.
- Only play with money you can afford to lose.
- Take regular breaks and spend time with family.
- If you notice signs of gaming addiction, let us know right away.
How to Set Limits
After logging in to ch33, you can easily activate these protective tools from your account settings.
Log in to your account
Log in to your ch33 account and click the profile icon at the top right.
Go to the "Responsible Gaming" section
Find the "Responsible Gaming" section in your account settings.
Choose your preferred limit
Deposit limit, time-out, or self-exclusion — choose whichever you need and set the amount and duration.
Confirm
Confirm your selection. Once the limit is applied, a confirmation message will be sent to your email.
Self-Exclusion Process
Self-exclusion is an important protective measure. After you make this decision, we will be here to support you.
Contact live chat
Contact our 24/7 Bengali live chat support and submit a request for self-exclusion.
Choose a duration
6 months, 1 year, or permanent self-exclusion — choose the duration that suits your needs.
Identity verification
Your identity will be verified for security purposes. You will be given the opportunity to withdraw any available balance before the account is deactivated.
Account deactivated
The account will remain fully deactivated until the set period ends. After the period ends, you may apply to reactivate it.
21+ Age Policy
ch33 strictly enforces an age limit of 21 years or above. This policy is designed to protect the younger generation in Bangladesh from the potential harmful effects of gaming.
Age verification is mandatory during the registration process. If any user provides a false age, their account will be suspended and all transactions will be considered void.
If children or teenagers are present in your home, use parental control software on your device and never share your ch33 login details.
Deposit and Withdrawal Limits
As part of responsible gaming, ch33 has set minimum deposit and withdrawal limits to help you enjoy gaming in a planned way.
৳200
Minimum deposit (per method)
৳1,000
Minimum withdrawal
Withdrawal time
Processing is generally completed within 30 minutes to 3 hours.
FAQ — Responsible Gaming
Find answers here to the most frequently asked questions about responsible gaming.
Need help? We are here for you
If you feel gaming is causing a problem, do not face it alone. The ch33 support team is available in Bengali around the clock.
Seek help from a professional counselor for gaming addiction or mental health issues. Your wellbeing is what matters most.
Play responsibly and enjoy with joy
Enjoy cricket betting, slots, casino, and much more in a safe gaming environment at ch33 — always within your limits.