ch33's Privacy Policy

ch33 places the highest priority on user privacy. This privacy policy describes what types of information we collect while you use the ch33 platform, how that information is used, who it may be shared with, and what measures we take to protect your information.

By using ch33's website (https://ch33.cam), its mobile version, and all related services, you are considered to have automatically agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services.

This policy may be updated from time to time. We will display a notice on the platform before any changes take effect. For significant changes, registered users will be notified by email.

We collect various types of information when you create an account and use services on the ch33 platform. This information is described below by category:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport number (when identity verification is required)
• Email address
• Residential address

2.2 Financial and Transaction Information

• Relevant details for bKash, Nagad, Rocket, or bank accounts (full account numbers are never stored)
• Deposit and withdrawal history
• Transaction date, amount, and method

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Date and time of platform access
• Cookie and session data
• Page visits and click patterns (to improve user experience)

2.4 Gaming Activity Information

• Play history and betting details
• Win and loss records
• Bonus receipt and usage information
• Duration of active time on the platform

ch33 uses collected information only for specific and legitimate purposes. The main purposes for which information is used under our privacy policy are described below:

• Account management: To ensure registration, login, and user identity verification.
• Service delivery: To smoothly operate betting, gaming, deposit, and withdrawal services.
• Security and fraud prevention: To prevent unauthorized access, money laundering, and fraud.
• Legal compliance: To comply with applicable laws and regulations.
• Customer support: To resolve issues through 24/7 live chat support and email assistance.
• Promotional communications: To inform you about bonuses, offers, and important updates (users may opt out at any time).
• Responsible gaming: To detect unusual gaming behavior and provide assistance.
• Platform improvement: To analyze user experience and improve service quality.

ch33 never sells your personal information to any third party for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Service Partners

Only the information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket, bank transfer), game software providers, and technology service providers. These partners are also bound to follow the same standard of privacy policy.

4.2 Legal Obligations

Information may be disclosed when required by court order, a legitimate request from an investigating authority, or applicable law. In such cases, only the minimum information necessary is provided.

4.3 Fraud and Security

Cooperation with anti-money laundering (AML) and fraud detection agencies may be required when necessary. This is essential for the protection of all users.

Cookies and similar tracking technologies are used on the ch33 website. Cookies are small text files stored on your device that improve the functionality of the platform.

5.1 Essential Cookies

These cookies are required to maintain login sessions, perform security checks, and run core services. They cannot be disabled, as the platform will not function properly without them.

5.2 Functional Cookies

These cookies are used to remember your preferred language, layout settings, and gaming preferences. They make your experience more personalized.

5.3 Analytical Cookies

Anonymous statistical data is collected to understand which sections of the platform are used most and where issues occur. You cannot be directly identified from this data.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some ch33 services to stop working properly.

ch33 follows industry-standard advanced technology and practices to protect user information. The following security measures are maintained under our privacy policy:

• SSL Encryption: All information transmitted on the platform is protected with 256-bit SSL encryption.
• Data encryption: Stored sensitive information (passwords, financial data) is kept in an encrypted state.
• Access control: Only authorized staff can access the required information, and only to a limited extent.
• Regular security audits: Regular security audits are conducted to identify system vulnerabilities.
• Two-factor authentication: An additional verification method is available when accessing your account.
• Firewall protection: Advanced firewall and DDoS protection systems remain active at all times.

However, no method on the internet is 100% secure. While we provide the highest level of protection, we cannot guarantee complete security. We therefore ask you to keep your password confidential and to report any suspicious activity to us immediately.

ch33 retains your information only for as long as necessary. The specific data retention policy is described below:

• Active account data: Retained for as long as the account is active and as required to provide services.
• Financial transaction records: Retained for at least five years from the most recent transaction for legal and regulatory purposes.
• Inactive account data: If an account remains inactive for a long period, data beyond the legally required minimum may be deleted.
• After account closure: When an account is closed, certain information is retained for a limited period to prevent fraud and meet legal obligations.

Under ch33's privacy policy, every user has the following rights regarding their own information:

8.1 Right to Access

You may find out at any time what information we hold about you. Most information can be viewed directly from the profile section of your account. Contact our support team for additional information.

8.2 Right to Correction

If there is any inaccuracy in your stored information, you may request a correction. The information will be updated after identity verification.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, information that must be retained to meet legal obligations may not be immediately deletable.

8.4 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus and promotional emails, you may cancel your subscription at any time. This will not stop important service-related notifications.

8.5 Right to Lodge a Complaint

If a breach of our privacy policy occurs, you may report it directly to our support team. We will investigate and take action as quickly as possible.

To exercise any of the above rights, please contact us via 24/7 live chat support or email. Your request will be processed after identity verification.

ch33 is strictly not intended for anyone under the age of 21. We do not knowingly collect or process personal information from any minor. Age verification is mandatory at the time of registration.

If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be suspended. If you are aware of an account belonging to a minor, please contact us.

ch33 reserves the right to update this privacy policy at any time. We will display a notice on the main page before changes take effect. For significant changes, registered users will be notified by email in advance.

If you continue using the platform after changes have been made, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.